Shelf Selling, Time in Social Media, and Where B2B Leads Go

Monday, July 12th, 2010

FOR many marketers, advertising in stores is an increasingly important way to influence shoppers at the so-called moment of truth, as they finally make up their minds about which brands of soup, soap or cereal to buy — or not buy. Now, a company is hoping to bring commercials to the retail point of purchase on screens that will be attached to shelves and above aisles. View overview here.

Social Networks/Blogs Now Account for One in Every Four and a Half Minutes Online. The popularity of social media is undeniable – three of the world’s most popular brands online are social-media related (Facebook, YouTube and Wikipedia) and the world now spends over 110 billion minutes on social networks and blog sites. view roundup of study from NielsenWire.

A study by lead generation solutions provider LeadForce1 examined the behavior of visitors to B2B Websites who had been directed to the sites from social media, including Facebook, Twitter, LinkedIn and Wikipedia. Visitors from the top social sites were generally uninterested in product or contact pages, suggesting they were not in the market for the company’s products or services. View the outline of where b2b traffic goes.

Putting Social Media Into a Social Network

Wednesday, June 30th, 2010

Download Special Report (PDF)

The internet exists mainly because we are social animals. Social media is just the latest form of groups of people sitting around the campfire.

One such example of this comes from Groupon a group buying service who attributes much of its success and growth to the ability for users to easily share the daily deal with their social circle.

We see this happen often when we login into Facebook. Someone sharing the latest GroupOn or LivingSocial deal and enticing their friends to join them in purchasing. You could argue that GroupOn wouldn’t even have had a chance if it wasn’t for the popularity of social media.

There have been other attempts of similar services in the past but those have not grown as fast or as big. We’ve watched the rise of GroupOn and would argue the main reason for this is the usage of social networks.

When developing a social network what are the key elements you want in place?

People are getting sick of registering and declaring their friends on each and every site. Lost passwords, multiple logins, and entering the same information over and over is one of the reasons why new networks fail to grow to their full potential.

We have include more within our special report titled How To Build Social Media into Your Social Networking Website

Facebook Connect

Facebook Connect is Facebook’s latest addition to its development platform. It enables developers to leverage the power of Facebook’s social context in existing, third-party Web sites. The platform features seamless, one-click authentication, Facebook friend account linking, distribution back into Facebook streams, and the full power of the Facebook REST-like API and FQL. Utilizing Facebook Connect for authentication has proven to dramatically increase site exposure and new user registrations.

OpenID

You may choose to associate information with your OpenID that can be shared with the websites you visit, such as a name or email address. With OpenID, you control how much of that information is shared with the websites you visit.

OpenID is rapidly gaining adoption on the web, with over one billion OpenID enabled user accounts and over 50,000 websites accepting OpenID for logins. Several large organizations either issue or accept OpenIDs, including Google, Facebook, Yahoo!, Microsoft, AOL, MySpace, Sears, Universal Music Group, France Telecom, Novell, Sun, Telecom Italia, and many more.

ALLOW EASY OF SHARING CONTENT

One key element you want to design within a social network is the ability for content to be shared with other social platforms. A great example of this is a recent change by YouTube. You’ll notice that when you watch a video from YouTube you get these options:

That is just the beginning, to learn more about what elements your custom social network should include visit this page to download our special report on How To Build Social Media into Your Social Networking Website.

Social Media and Corporate Web Design

Monday, June 28th, 2010

Does social media have a place in corporate web design? This question is one we get asked often and we have put together not only this post but a great special report that you can find here: Social Media and Corporate Web Design.

Social Media and Corp web DesignSo does social media have a place in a company’s website or is just for blogs? The short answer is yes. Social media has worked it’s way into every element of the web. Twitter itself was recently inducted into the library of congress and Facebook is working on taking over the internet with Like buttons. If this reason wasn’t enough then we move onto the generational issue.

The younger generation really does expect a corporation to be participating in some form of social media. Social media into corporate web designs should be completely embraced. The one thing it shows above all else is that the organization can be reached, cares, and wants to engage with their customers.

Expectations

When the web first hit mainstream it became obvious that if you didn’t have a website you weren’t considered “in business”. Many consumers simply didn’t trust companies that did not have a website.

This same paradigm of thought is starting to come to social media. Increasingly the younger generations are expecting that a responsible organization will engage within social media.

Social Elements of Corporate Web Design

Social Media and Corp Web Design (PDF)

I’ll summarize here what we have put in our report. These are the top elements that you should have within your corporate web design. I should mention that each industry and vertical market will have it’s own networks and interaction points but we can generalize on the concepts:

  • Follow Us Buttons. These are the buttons or icons that link to your social presence, these should be prominent and be on 95% of your web pages.
    Share Buttons. These allow your users to easily share your content within their own social circle. We also suggest these show up on the majority of your web pages.
  • Widgets. Widgets allow you to pull content from the social networks themselves. These can be powerful as well. These create a element of social proof but also allow for another interaction point for your user.
  • The About Us Page. Studies have shown that one of the most visited page of a website is the about us page. We recommend that you make the about us page a business accelerator page–think about copy, headlines, and calls to action.
  • The Team Page. If your company embraces social media include these connections on the team page.
  • Social Media Page. We also suggest that you put together a roundup page of all your social media efforts. The users that care about social media will find this page helpful.

In Conclusion

Social media has a seat at the table of corporate web design. It’s an important element of any modern corporate website. Generally the more that you participate within social media the more that the ROI becomes apparent. The key is just to make sure that you are not just putting in social connections just to check off a box– you have to mean it and spend the time and effort with the engagement.

How to Engage in Social Media (part 3)

Thursday, June 24th, 2010

This is part 3 of a 4 part series from WebBizIdeas on the core steps you need to take to engage social media.

We also have a great report that you can download with each step and examples of these steps in action. You can find that report here Social Media Engagement.

Engagement – the things you do once you have an audience.

This is actually the step where you get permission to move to the next step. First and foremost you must ensure that you deliver on what you promised in your acquisition strategy. If once someone has started to engage with you and they do not get what they expected they will leave or worse yet tune out. Just as the advent of timeshifted TV has allowed consumers to skip commercials if you don’t deliver value your audience will abandon you as well.

Key Questions for Engagement

  • How can I add value to people that follow me or the audience that I gain in the permission marketing space? (email in addition to social is permission based)
  • What are the acceptable forms of engagement in this channel?
  • What is my engagement schedule?
  • Who is responsible for engagement items?
  • What are the unique ways I can engagement this channel that will set me or my company apart?
  • What does my target market expect from me?
  • What are my competitors doing?

Engagement Examples

Engagement can arguably be the most important step. Without proper engagement you simply would not be effective when moving onto the next element—monetization. The people and companies that successfully engage can then prime their audience towards offers, purchasing, and other elements of the sales funnel. Below I’ve included a few great examples of companies that are engaging within social media.

Steel Buildings are Social?

SteelMaster a manufacturer of prefabricated steel buildings engages Facebook in an unusual way. You wouldn’t guess that there would be much affinity to a steel building. First they found that Facebook is a great place to post pictures of customer’s buildings.

These pictures not only engage existing customers—they also tell a story to potential customers what is possible. Since the backbone of Facebook is pictures this plays well in this platform.

They also use Twitter to get exposure and create demand in vertical markets they had little traction in, such as chicken farmers and woodworkers.

Watch a Video Get a Free Night

Rogers Smith Hotel uses twitter to give away free nights of stay (click to see tweet below).

Even Paint Can Engage?

IdeaPaint does a great job with their blog. This is the launching pad of their engagement plan. IdeaPaint turns virtually anything you can paint into a high-performance dry-erase surface—every 3 year olds fantasy.

Their outreach typically starts with a great video post that shows the product in action. Telling a story each time it also gives potential customers what is possible with their unique product.  From there they engage within YouTube, Twitter and Facebook connecting with their core market.

Wait a Refrigerator?

Subzero (maker of appliances and high end refrigerators) whose core customer is a woman age 45 or older focuses on the essential element of adding value to its affluent customers’ busy lives. They do this by sharing seasonal recipes, wine pairings, and cooking tips. They also spotlight hot kitchen designers. Facebook is the third-top-referring site to SubZero.com.

Sub-Zero then engages their audience rewarding their affluent followers with exclusive news, discounts, videos, and pictures. This gave the follower the feeling of being on the inside. One recent question posed by SubZero has garnered over 200 responses or close to a hundred for the simply question what’s for dinner tonight?

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Social Media Principals special report [pdf