Business is increasingly moving to social media. This allows business of any size to engage directly with their target market and done correctly can create a lasting relationship. We wanted to highlight a story from TechCrunch and it’s overview of six business case studies.
Out Take
It’s great to see case studies like this popup. One of the things we like to do with case studies is to tear them apart and find one thing that we can take an employee in our own business. Years ago when I started reading business books I made a practice to write down key ideas that go beyond that—find ways that I could implement these ideas in my business professional life. We suggest you do the same thing with the six case studies.
Google Seller Ratings
Google introduced seller ratings to its growing lot of ad extensions last month. In addition to titles, prices, and thumbnail images, a searcher now gets treated to a 1 to 5 scale indicating past customers’ satisfaction with a particular merchant. A great roundup from Paul Burani on this move.
Our Take
As with all things Google you know this went through a series of testing. As Facebook steamrolls towards 500 Million members and super high engagement Google house to take notice. The next step for Facebook could be merging social media and shopping. We already know that one of the biggest reasons why people choose to follow companies and Brands within social media is for special deals in special offers.
Is it that far of the leap to think that this could be used as a direct channel for sales. Now we know social media is not for selling but if it was inherent within the experience this could be a game changer. All we have to do is look towards games like Farmvillle to see how social media has changed a dynamic. Social networks have virtually made some of the biggest names in the casual gaming world. Why couldn’t this be done for E-commerce?
Twitter is considering offering a product where users would pay to have their accounts promoted on the website, All Things Digital reported recently. How it would work and whether the users would pay per added follower or a base rate is unclear. Studies have been conducted by Sysomos. The firm recently looked at the authority rankings of five celebrities, five social media heavyweights and five media organizations – and focused on the kind of Twitter users who follow these people. It determined while celebrities have a large number of followers, most of them are low authority users. View More here >.
Mom and Motherhood Market
The motherhood market is both graying and greening, according to a new report from Experian Marketing Services, and the changes are fairly sweeping. Do you sell to this market? If so this story is worth a read.
Facebook claims (Facebook Market Research, Q4 2009) to reach 65 percent of all moms online in the U.S., and to have 17 million mom users who have kids at home. They tell us that 94 percent of moms use Facebook at least once a week, and 53 percent of Facebook moms have children under the age of 5. How does Facebook stack up in the Mom market?
Social Circles in Real Life
I saw this great slide presentation a 216-slides-with-footnotes presentation posted on SlideShare, Google UX researcher Paul Adams. He covered quite a few points from social circles, how we interact with people online and offline, ties of relationship. I enjoyed it and we talk mainly about that presentation. View the slides and check out the podcast here.
NPV, Buzz on a comback, Attorney’s spend money on digital and cause marketing.
Is buzz on it’s way for a comeback? Tech blogger Robert Scoble appears to think Buzz may be ready for a comeback (it did start with much hype, but that has since faded out for the most part). He wrote an interesting post highlighting 9 reasons why such a comeback could be possible. Among these are superior mobile features (compared to other social networks), the addition of features in general (he says its getting “close to matching FriendFeed”, a service Facebook found significant enough to acquire itself), a good search tool, and possible SEO opportunities to name a few.
The New York-based plaintiffs’ firm set up websites with names like bigspills.com, oilspillclaims.com and oil-rig-explosions.com, and it filled them with news related to the disaster and invitations for visitors to provide their names and contact information. More than 1,000 people have now completed the forms on the websites, and Parker Waichman, which has 23 lawyers, has filed about a dozen suits related to the oil disaster. view the full story here >>
Cause marketing. As the popularity of social media continues to grow, the opportunity for having millions of eyeballs engaged and pushing an organization’s messaging or specific cause is moving marketers to constantly devise new strategies for driving the call to action. View this story here also a good example of this Toms Shoes.
Bing is not giving in even though Google–the king of the hill–continues to knock them down. With Google’s recent announcement that Caffeine is in full release it’s Bing’s turn to talk about it’s future releases.
Bing Webmaster
First from Bing is a no cost toolset for websites and webmasters. It’s built on Microsoft Silverlight 4 and with feedback from webmasters and others with SEO knowledge. Part of this release is the “Index Explorer”, think tree view for webmasters to see how Bing is crawling their site.
There could potentially be huge news here. First this looks like it will allow webmasters to access specific items and management controls. URL blocking, cache blocking, and even possible re-crawl requests. If this is something that catches on I’d expect Google Webmaster Tools to follow suit.
Real Time and Social Search Results
Bing released in May real time results. This new search is called Bing Social and can be found here. Social and real time results is really the next frontier for both Google and Bing and I would anticipate we will see tremendous growth in these spaces.
What Does This Mean?
Now more than ever does it matter that you have a social strategy. A strategy that focuses on trusted accounts and connecting with your target market. It used to be just a nice extra to be on Twitter but now if you want want a total digital solution it’s a must. There’s also the advent of searching within Facebook. We’ve mentioned before this is the true power of the platform.
In closing keep Bing on your radar and check to see what you opportunities make be as they continue to keep relevant.
Jason Baer from Convince&Convert had a great post yesterday on the Opportunity Economy. Here is the best example I’ve seen of this in a long while:
Musician Dave Carroll has been widely lauded for his “United Breaks Guitars” YouTube video that has now been seen more than 8.5 million times, and takes United Airlines out behind the woodshed for a musical ass-kicking. And while Carroll’s demonstration of the power of a single, scorned customer will populate business text books for decades, there’s another, better angle to the story.
Just 4 days after the United Breaks Guitars video launched, Bob Taylor and the folks at Taylor Guitars in San Diego (the brand played by Dave Carroll and broken by United), launched a “video response” on YouTube. Titled “Taylor Guitars Responds to United Breaks Guitars” it features an unedited Bob Taylor in the factory unspooling an array of helpful tidbits about airline rules, TSA guidelines, and the protective qualities of guitar cases. Useful and appropriate. And then the video wraps up with a reminder from Bob that the Taylor Guitars factory service center can repair all makes and models of guitars, not just Taylor’s and that they’ve seen it all. Guitars that were thought to be ruined, were brought back to life by the nurturing hands of the Taylor team. 450,000 views on YouTube, and counting
Taking advantage of this opportunity is understanding a couple of key elements. First that your response has to be extremely value based. Second, you have to be relevant to the topic and conversation, third you have to be authentic.
How Do You Take Advantage of That?
The first step in which you already should have accepted is that you have to become a content creator. You have to set up your organization, your business, and yourself to create content at a moment’s notice. Also you have to focus on understanding your target market and understand the opportunities that may present themselves for you to add value and be relevant. Let’s go a little deeper and go over how to implement this.
Step one is you have to listen. Setting up alerts within vertical networks, web alerts, and staying in tune with conversations in relation to your target market or brand. This should be the first step in any social engagement plan but is even more important when you look to engage in real time.
How many friend and friend details can we possibly track? With how many friends – or brands – can we sustain meaningful engagement? Using a loose definition of “friend” including those whose updates or status we follow on Facebook, Twitter, LinkedIn, Foursquare, and other social networks or communities, the attention required to manage all those updates has grown in multiple and exponential ways.
So what does this mean for you if you are trying to a build a meaningful relationship with your target market? Here’s a few tips to keep focused on what is important as more people start using social as a channel and more consumers start tuning it out.
